IT Support Services Provider

FAQs

• What is SecureOffice?

  TribeTech's SecureOffice is a comprehensive IT solution designed to provide many of the standard IT functions for your business. This allows you to focus on growing your business and not managing your IT.

• Can I have Managed IT Support Services outside of SecureOffice?

  Technically, yes. Should you? No.

  Managed IT Services alone is not adequate for the business challenges of tomorrow. That’s why at TribeTech, it’s just a component of our all-in-one solution, SecureOffice.

  SecureOffice also includes:

  • Cyber security
  • vCIO and strategic services
  • Business continuity and disaster recovery
  • Cloud services
  • Networking and infrastructure
  • Cloud-hosted VoIP solutions
  • Compliance risk management

   

  And if you ask us, that’s a lot you’re missing out on.

• What are the benefits of working with a Managed IT Services Provider?

  The benefits are endless!

   

  • Increase business efficiency by shifting your focus to other mission-critical areas.
  • Operational costs are controlled and reduced. You have direct access to a specialised and experienced Tribe who understands the technology landscape.
  • Tailored IT solutions created for your unique business challenges.
  • Ability to scale with ease.
  • 24/7 support that puts you and your business first.

   

  Keeping you informed is also very important to us, which is why we dedicate time to producing helpful resources and articles each month. Take a look at our blog.

   

• What’s the difference between IT support and Managed IT?

  IT support is there to react to and fix problems after they occur, whereas Managed IT Services takes a proactive approach to prevent problems from happening in the first place.

   

  Why spend time detecting and then fixing a problem when you can just prevent issues in the first place?

• Is it important to have a formal agreement in place?

  That’s like asking, “Is the sky blue?”.

   

  Master Service Agreements (MSAs) includes the scope of services and describes how the engagement works.

   

  It’s important you review the MSA, to ensure you know what’s covered. Quite often some key services are not offered by other Managed IT service providers. That’s why at TribeTech, we prefer to deliver our Managed IT services as part of our SecureOffice solution, which is an all-in-one solution designed to simplify your IT.

• Are Managed IT Support Services right for me?

  Our Managed IT Support Services are designed to effectively outsource your technology management requirements and are a good fit for most business types. A Managed Services Provider emulates what it would be like to have your own internal IT team however, they come with a broader set of skills and without the overheads.

   

  We recognise each business is unique, so talk to us today to see how we can simplify your technology setup and if we’re a good fit for your business.